Testimonials

On Wednesday last week, I went out to start my car and had left the headlights on and the battery was dead. I called Myers and spoke with Joyce, asking if Myers has a boosting service. Joyce explained that you don't but asked if I have Roadside Assistance. I didn't think I did, and said "No".
 
Joyce didn't just take my word for it, but she looked up my information and found that I do have Roadside Assistance. She kept me on the line, connected me with Roadside Assistance and stayed on the line with us until Roadside had all the information they needed from me. She even gave them my license plate number and mileage when I couldn't come up with this information.
 
I was flustered and stressed as I was on my way to pick up my new puppy and didn't need this road block (literally) in my way. Joyce was so kind and helpful.
 
I phoned her today to thank her, but also wanted to let you know how helpful she was.
 
Thank you. Thank you. Thank you.
 
Myers is obviously doing a great job with Customer Service training. I fill out your online questionnaires and am almost always 100% satisfied with the level of Customer Service I receive.
 

Just a quick, sincere note of appreciation for a member of your staff.
 
I am writing to inform you that on Saturday, Nov. 19, 2011 Donna Jordan went above and beyond what I would expect to provide outstanding customer service. I suspect that this probably was not the first occasion she had done so.
 
Donna called me back multiple times despite the hectic pace at the dealership. She was quick to allay my concerns when I called back not having heard back from the busy service technician. Donna was on top of things and put me at ease, with a smile. The result was that we were able to get our car back right before Myers closed.
 
It's rare to experience such a professional and courteous response in such a high pressure environment. I thought that it would be important to let you know that with such top rate service, my family and I will certainly return to the dealership. A big thanks to Donna! She deserves to be acknowledged.
 
Best regars,
 
(Dr.) Joseph

I would like to say how please I always am when dealing with Dave Porobich. He is knowledgeable, pleasant and timely. I feel comfortable and completely trust him to do what is necessary to make me and my vehicle safe.
 
I also had the opportunity to speak with your sale consultant Nathan Knelsen. He too, was very knowledgeable, friendly and listened to my questions, which were answered with understanding. When I am ready for a new vehicle he will certainly be my go-to-person.
 
Please convey my comments to their supervisors. They certainly put Myers in a positive light.
 
Sincerely,
Barbara.
 
Please contact Dave dporobich@myers.ca or
Nathan nknelsen@myers.ca for your Service or Sales Needs
 
December 2010

Hello,
 
I am writing to express my sincere gratitude of one of your customer service representatives at your location on Baseline at Merivale. I believe her name is Donna but I'm not 100% sure on that.
 
On December the 23rd, 2010, my car engine light started flashing and so I had to stop driving the car. I called Myers in Kanata and they told me to try and call Myers at Baseline as they said they might be open the next day.
I called Myers at Baseline around 7:30pm that night. I believe it was Donna with whom I spoke with and she was fantastic!!! Not only did she set me up with Myers in Orleans but she also conference-called me with their service team.
 
She also mentioned GM Roadside Assistance and set up and conference-called me with them so I could sign up for their service and get my car towed to the Orleans location. Donna really helped to make what was a stressful event as pleasant as possible and really went above and beyond. It's really the best customer service I've received in some time.

Also, as I live in Kanata I wasn't expecting to be picked up by the shuttle service the next day. I called to ask and sure enough that service was offered free of charge. The driver who picked me up was extremely personable; along with the customer service representative at the Orleans location when I picked up my car. They should both be commended for their extremely friendly attitudes. All around I must admit that Myers has had the most impressive customer service that I have seen in some time and I will continue to use your services and recommend you to everyone!
 
Regards,
Jeff
January 2011

I am here to say I am very pleased with the service I received from Mark Hartley at Myers Cadillac Chevrolet. I had to have some exhaust work done on my Monte Carlo and I was extremely happy how Mark was up front about what should be done to have it repaired properly without it costing me a small fortune. I would like everyone to know what a great job Mark did!
 
Thank you Myers.
 
Sincerely,
Andrew
January 2011
For all your servicing needs email mhartley@myers.ca

This was an internal message from one of the Myers sales personnel to the service department...
 
I just wanted to relay how impressed and completely satisfied one of my customers was wtih her initial visit to our service department.
 
On January 31st one of our customers was experiencing a slow lead in one of the tires of her 2010 Equinox. Her past experiences wtih service departments at other establishments had been disappointment.
 
She was impressed with how she was greeted, and although a tire was required, the work was done within an hour.
 
She appreciated the free coffee and the fact that the technician who was working on her vehicle actually came out to talk with her.
 
Needless to say, shw was very pleased and surprised with the whole experience.
 
I'd like to thank the guys in service for the quality work they do everyday! It makes all our jobs that much easier!
 
January 31, 2011

I was into Myers a couple times to service my vehicle and both times I received exceptional service. First from John P who was very honest and did not try to sell my anything I did not need - I really appreciate that. Second time was Dave P and again another honest service consultant and actually got me a "deal" to put my molding back on.
 
The shuttle drivers were great - Jeff was really nice and polite. I thought that having a service like the shuttle was a great idea!
 
When I am happy with something I spread it around to anyone I speak to - that means I will start suggesting a lot of people to service here at Myers.
 
Sincerely,
Beverley
December 2010

I am extremely happy with the quality of work and service that I received on my last service visit. John Moulton and Chris Gleeson were the service consultants/technicians that work on my vehicle. John's customer service skills are excellent and I feel comfortable dicussing my vehicle with him. I would like to point out this service department and recommend it to everyone I know.
 
Regards,
Leslie
December 2010
Contact John Moulton for any servicing needs at jmoulton@myers.ca

Dear Myers Cadillac,
 
We were thrilled with the service we recently received at your offices. The reception was excellent (John), the advice/explanations were practical and useful, the courtesy car was outstanding, and, you have a great little cafeteria. Well done and thank you!

Fantastic service this time again two days in a row from Service Advisor Jason Moran, Technician Morley, Manager Mike and Detailer James in the Detailing Dept.

I had our 2006 Pontiac Torrent in there last Thursday and that Tech was great (but didn't get his name) and then I had our 2004 Impala SS in on Friday with Morley.

I baby our vehicles and I am very particular about how they are treated and about ultra-clean, meticulous and careful work being done on them as they are both in showroom condition with only about 42, 000 kms on each of them!

As well, General Manager Bob Rintoul, Service Advisors Mark Hartley and Greg, Shop Foreman Brad, Technicians Dave and Cameron and Sales personnel Al Scott and Peter Lawton (and many other present and past workers) have all been most helpful and fantastic on numerous other occasions!!

Give yourselves all another pat on the back from me please!
 
Sincerely,
 
Dave
05/11/2011

I would like to express my appreciation to Bruce for the courtesy and professionalism he displayed in looking after my service call needs on 10 Dec. From the time your service bay doors opened at 7:00 AM he promptly determined the necessary work to be done & sent me off to your service lounge to enjoy a complimentary drink (nice touch).
 
Before I could finish my juice, Bruce paged me to advise that the required work would take approx. 3 hours & since I had mentioned on my arrival that I had an 11:30AM appointment he quickly set me up with a "loaner".
 
Let me say in closing,that I was very impressed with the extra effort put forth by Bruce in looking after me this morning. Without a doubt, his attention to detail made this sevice call a most enjoyable experience.
 
Merry Christmas!
 

Have something to express, good or bad? Let us know! We will post what you, our customers have to say about your experiences. Not only will the excellent testimonials be posted but as well as the bad. That way we can resolve any issues you may have.
 
Please let us know how you feel as we strive for excellent customer service!
 
All the best,
The Myers Cadillac Chev Buick GMC team!

I had my car break down on the highway and called Myers to have it towed and fixed (this was on June 15th). A couple of things to note:
 
1) The person who answered my call (don't know the name) was excellent. She made the arrangements for the tow, took the info on the car and set the appointment without a lot of delay or unnecessary questions.
 
2) The service consultant (John Moulton) was outstanding. He went through everything he thought I needed (it was tires). He found the best deal for the parts and advised me that there was probably something else that needed done but he would call me first.
 
3) After the shuttle ride (thanks) John called me and detailed the work to be done. He knew I was not too happy about spending the money but the explanation and thoroughness of the situation eased my decision.
 
Overall I found (once again) that the entire team at Myers service to be superior. John told me that the car would drive like new again after the work and it did.

Great job and many thanks.
 

By far this has been the absolute best service at any GM dealership I have ever received. I will be returning for future service, even when my warranty expires.
 
Thanks you so much for the wonderful service and kindness.
 
Regards,
 
Jennifer.
 

February 2011